QynQue Platform Terms of Service

Effective date: 30 September 2026 Last updated: 30 September 2026

DRAFT — NOT LEGAL ADVICE. Before publishing, a qualified lawyer must complete the marked placeholders (legal entity, governing law, dispute forum, contact mailbox) and confirm the terms for each target market.

These Terms of Service ("Terms") govern your access to and use of the QynQue Platform Portal at platform.qynque.com and the QynQueOS Agent Operating System services provided through it (together, the "Service"), offered by the entity named in Section 12 ("QynQue", "we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Your account

1.1 You must provide accurate information and keep it up to date, including a valid email address. You are responsible for safeguarding your credentials, API keys, and any agent or pilot operating under them.

1.2 You are responsible for all activity under your account, including actions taken by autonomous agents (QuePilots, agents) that you start, authorize, or grant tool access to. See the AI Usage Policy for the authorization model.

1.3 You must be at least the age of majority in your jurisdiction (18 in Malaysia) to use the Service.

2. The Service

2.1 QynQue provides an agent operating system: software that runs autonomous agents across desktop, mobile, embedded, and server environments, together with account, billing, usage, and marketplace surfaces.

2.2 We may add, change, or discontinue features. We will give reasonable notice before a change materially reduces a paid capability you rely on.

2.3 The Service is provided for your business and personal productivity use. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service as long as you comply with these Terms.

3. Acceptable use

You agree not to:

use the Service to violate any law or others' rights, including privacy, intellectual property, and computer-access laws;
probe, scrape, reverse-engineer, or bypass security or billing controls of the Service, or overload it with automated requests beyond your plan limits;
resell or provide the Service to third parties except through a written reseller or enterprise agreement;
use the Service to train AI models on our content, or to generate unlawful, harmful, or deceptive content;
transmit credentials, malware, or exploit code through the Service, or operate agents whose instructions would breach these Terms.

We may suspend or terminate access that materially breaches Section 3, with notice where practicable.

4. Subscriptions, tokens, and billing

4.1 Plans. Subscription tiers (Free, Trial, Starter, Pro, Team, Business, Enterprise) are billed in USD through Stripe on a recurring monthly or yearly basis. Each tier includes a stated token allowance for model usage; allowances reset each billing period.

4.2 Token packs. Prepaid token packs are one-time purchases credited to your account balance and consumed by usage. Packs do not expire except as stated on the purchase screen.

4.3 Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You can cancel or change your plan any time in the Billing portal (platform.qynque.com → Billing → Manage subscription). Cancellations stop future renewals; your plan remains available until the paid period ends.

4.4 Taxes. Where we are required to collect tax, the applicable amount is added at checkout. Where we are not registered, you are responsible for any taxes you owe on your purchases.

4.5 Price changes. Price changes apply to renewals after we notify you; your current period is unaffected.

5. Trials and free tiers

Free and Trial access may be rate- or feature-limited and may require an account. We may end a trial early for abuse. Trial conversion to a paid plan requires your payment details; we will not charge you without starting a paid subscription you authorized.

6. Refunds

Refunds follow our Refund Policy, which is part of these Terms. Nothing in these Terms limits non-excludable statutory rights, including any mandatory withdrawal or consumer rights you have in your country.

7. Your content and data

7.1 You keep all rights to data, prompts, documents, and agent outputs you provide or generate ("Your Content"). We process Your Content only to provide, secure, and improve the Service as described in the Privacy Policy.

7.2 You are responsible for having the rights and permissions to upload and process Your Content, including personal data inside it.

8. Intellectual property

8.1 The Service, including its software, design, and branding, is owned by us or our licensors and is protected by copyright, trademark, and other laws. These Terms grant no rights to our trademarks or software beyond using the Service.

8.2 Feedback you send us may be used without restriction, though we will never publish your personal data in doing so.

9. Third parties

9.1 Payments are processed by Stripe; see Stripe's terms and privacy notice (stripe.com). Model providers used under your plan process prompt data per their terms, as described in the Privacy Policy.

9.2 We are not responsible for third-party products, packages, or content in any marketplace, except where a written agreement says otherwise.

10. Disclaimers and liability

10.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10.2 AGENTS ACT AUTONOMOUSLY ON YOUR INSTRUCTIONS. YOU REMAIN RESPONSIBLE FOR REVIEWING AND APPROVING THEIR ACTIONS. WE DO NOT CONTROL YOUR INSTRUCTIONS OR HOW YOU USE OUTPUTS.

10.3 WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES, OR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM.

10.4 These limits do not apply to liability that cannot be limited by law, including fraud or wilful misconduct.

11. Changes to these Terms

We may update these Terms. For material changes we will give at least fourteen (14) days' notice (in-app or by email) before they take effect; the published "Last updated" date will change. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, you may cancel and stop using the Service.

12. Termination

You may close your account at any time by contacting [legal@qynque.com — TO CONFIRM] or using the in-app account controls where offered; unused prepaid charges are handled per the Refund Policy. We may suspend or terminate access for breach of these Terms, legal requirement, or abuse, with notice and a cure period where reasonable. Sections 4–14 survive termination as applicable by their nature.

13. Governing law and disputes

[TO BE COMPLETED BY COUNSEL — recommended: the laws of Malaysia, with disputes subject to the courts of [KL/Selangor — TO CONFIRM]; consider mediation/arbitration for cross-border users.]

14. Contact

QynQue is operated by [registered legal entity name — TO CONFIRM], registered at [address — TO CONFIRM]. Questions about these Terms: [legal@qynque.com — TO CONFIRM mailbox exists].

Questions? Contact us via the account page or sign in to manage your subscription in the Billing portal.