QynQue Refund Policy
Effective date: 30 September 2026 Last updated: 30 September 2026
DRAFT — NOT LEGAL ADVICE. Confirm with counsel, especially against Malaysian consumer practice and any mandatory withdrawal rights in markets you sell to (e.g. EU/UK distance-selling rules for digital content).
This policy explains when purchases on the QynQue Platform (platform.qynque.com) are refundable. It applies to subscription payments (Starter, Pro, Team, Business, Enterprise) and one-time token pack purchases. It is part of our Terms of Service.
1. 14-day money-back guarantee (first purchase of a plan)
If you subscribe to a paid plan for the first time, you can request a full refund within fourteen (14) days of the charge, provided you have used less than 10% of the plan's included token allowance for that period. We will cancel the subscription and refund the original payment method.
2. Renewals and plan changes
- Renewals: you can cancel any time before the renewal date in the Billing portal and you will not be charged. If a renewal charge happens within minutes of your cancellation, contact us — we will refund it.
- Upgrades are charged a prorated amount for the remaining period. Downgrades take effect at the end of the current period; no refund is issued for the unused higher-tier time, which remains available until the period ends.
3. Token packs
Token packs are prepaid usage credits. Because they are consumed immediately and irreversibly:
- an unused pack can be refunded within fourteen (14) days of purchase;
- once any part of a pack has been consumed, the consumed portion is non-refundable, and the remaining unused balance stays in your account;
- packs are never cashed out to a payment method; they are credits to be used.
4. How to request a refund
Email [refunds@qynque.com — TO CONFIRM mailbox exists] from your account email within the applicable window, with your order number (shown at platform.qynque.com → Billing → Orders) and the reason. We acknowledge requests within two (2) business days and decide within five (5) business days. Approved refunds are issued to the original payment method; banks typically post them in 5–10 business days.
5. Chargebacks and disputes
If your bank or payment provider opens a dispute on a charge, we will respond with our records (usage logs, terms you accepted). A chargeback on a subscription cancels the subscription. Offering a refund to settle a dispute is our discretion and does not waive any right to recover abuse.
6. No refund, other remedies
If a refund does not apply under this policy but the Service materially failed during a period (for example, an extended outage of a core capability), contact us — we may issue account credit at our discretion. We aim to fix problems, not to keep money for broken service.
7. Abuse
We may refuse refunds where there is repeated buy-refund abuse, fraudulent payment, or violation of the Terms of Service.
8. Mandatory rights
Nothing in this policy removes or limits any statutory right you cannot lawfully waive, including consumer cooling-off or defective-service rights in your country. Where this policy gives less than your local law requires, the law prevails.
9. Contact
Questions: [refunds@qynque.com — TO CONFIRM], operated by [registered legal entity name — TO CONFIRM].